Cadillac 2011 SRX User Manual download pdf (Page 483)

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Cadillac SRX Owner Manual - 2011

Customer Information 13-15

For emergency towing see

Roadside Service (U.S. and

Canada) on page 13‑8 or Roadside

Service (Mexico) on page 13‑11.

Gather the following information:

.

Driver name, address, and

telephone number.

.

Driver license number.

.

Owner name, address, and

telephone number.

.

Vehicle license plate number.

.

Vehicle make, model, and

model year.

.

Vehicle Identification

Number (VIN).

.

Insurance company and policy

number.

.

General description of the

damage to the other vehicle.

Choose a reputable repair facility

that uses quality replacement parts.

See “Collision Parts” earlier in this

section.

If the airbag has inflated, see

What Will You See After an Airbag

Inflates? on page 3‑37.

Managing the Vehicle Damage

Repair Process

In the event that the vehicle requires

damage repairs, GM recommends

that you take an active role in its

repair. If you have a pre-determined

repair facility of choice, take the

vehicle there, or have it towed

there. Specify to the facility that any

required replacement collision parts

be original equipment parts, either

new Genuine GM parts or recycled

original GM parts. Remember,

recycled parts will not be covered

by the GM vehicle warranty.

Insurance pays the bill for the repair,

but you must live with the repair.

Depending on your policy limits,

your insurance company may

initially value the repair using

aftermarket parts. Discuss this with

the repair professional, and insist

on Genuine GM parts. Remember,

if the vehicle is leased, you may

be obligated to have the vehicle

repaired with Genuine GM parts,

even if your insurance coverage

does not pay the full cost.

If another party's insurance

company is paying for the repairs,

you are not obligated to accept

a repair valuation based on that

insurance company's collision

policy repair limits, as you have no

contractual limits with that company.

In such cases, you can have control

of the repair and parts choices as

long as the cost stays within

reasonable limits.

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