Cadillac 2011 SRX User Manual Page 472
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Cadillac SRX Owner Manual - 2011
13-4 Customer Information
Customer Assistance
Procedure
Owner satisfaction and goodwill are
very important to your dealer and
General Motors.
Normally, any problem with the
transaction, sale, or usage of
the vehicle must be handled
by your dealer sales or service
departments. However, we
recognize that despite the good
intentions of all parties involved,
sometimes a misunderstanding
may occur.
If you have a problem that has not
been satisfactorily handled through
the normal means, we suggest the
following steps:
STEP ONE
Explain your case to the dealer
service agent, service manager,
dealer sales agent, or sales
manager, depending on your case.
Make sure that they have all
necessary information. They are
interested in your continual
satisfaction.
STEP TWO
If you are not satisfied, please
contact the general manager or the
dealership owner to ask for their
help. If they are not able to resolve
your case, ask them to contact the
right people at General Motors for
support, if needed.
STEP THREE
If your case is not resolved in a
reasonable amount of time by your
dealer, please call the General
Motors Customer Assistance
Center (CAC) and provide the
following information:
.
Name
.
Address
.
Phone number
.
Model year
.
Brand
.
Vehicle Identification
Number (VIN)
.
Mileage
.
Delivery date
.
Description of the problem
.
Dealership name
.
Dealership address
See Customer Assistance Offices
(U.S. and Canada) on page 13‑5
or Customer Assistance Offices
(Mexico) on page 13‑6 for more
information.
- Black plate (1,1) 1
- Black plate (2,1) 2
- Canadian Vehicle Owners 3
- Black plate (4,1) 4
- Introduction v 5
- In Brief 7
- Instrument Panel 8
- In Brief 1-3 9
- Initial Drive 10
- Information 10
- In Brief 1-5 11
- Liftgate 12
- Seat Adjustment 13
- Memory Features 14
- In Brief 1-9 15
- 1-10 In Brief 16
- Sensing System for 17
- Passenger Airbag 17
- Mirror Adjustment 17
- ) position, push the down 18
- Steering Wheel 18
- Adjustment 18
- In Brief 1-13 19
- 1-14 In Brief 20
- In Brief 1-15 21
- Climate Controls 22
- Transmission 22
- Vehicle Features 23
- Satellite Radio 24
- Portable Audio Devices 25
- Bluetooth 25
- Steering Wheel Controls 25
- 1-20 In Brief 26
- Driver Information 27
- Center (DIC) 27
- Vehicle Personalization 27
- Rear Vision 28
- Camera (RVC) 28
- Ultrasonic Parking Assist 28
- Storage Compartments 28
- Performance and 29
- Tire Pressure Monitor 30
- Tire Sealant and 31
- Compressor Kit 31
- Engine Oil Life System 31
- Fuel E85 (85% Ethanol) 32
- Driving for Better Fuel 32
- Roadside Service 32
- Q button 32
- Q : Push this blue button to 33
- ] : Push this red emergency 33
- Q button and request 34
- Keys, Doors and 35
- Keys and Locks 36
- Remote Keyless Entry 37
- (RKE) System 37
- 2-4 Keys, Doors and Windows 38
- L (Vehicle Locator/Panic 39
- L is pressed 39
- 2-6 Keys, Doors and Windows 40
- K on the transmitter 41
- Keys, Doors and Windows 2-9 43
- Remote Vehicle Start 44
- / (Remote Vehicle Start): 44
- Q on the RKE transmitter 44
- / until the turn signal 44
- / for at 44
- / until the parking lamps 45
- Door Locks 46
- Power Door Locks 46
- Keys, Doors and Windows 2-13 47
- & on the Remote 49
- & on the center of 49
- & on the 50
- Keys, Doors and Windows 2-17 51
- Vehicle Security 52
- Immobilizer 53
- Immobilizer Operation 53
- Exterior Mirrors 54
- Power Mirrors 55
- Folding Mirrors 55
- ) position, press the down 55
- Interior Mirrors 56
- Automatic Dimming 57
- Rearview Mirror 57
- Power Windows 58
- Keys, Doors and Windows 2-25 59
- Sun Visors 60
- Keys, Doors and Windows 2-27 61
- 2-28 Keys, Doors and Windows 62
- Seats and 63
- Restraints 63
- Head Restraints 64
- Seats and Restraints 3-3 65
- Front Seats 66
- Seats and Restraints 3-5 67
- 3-6 Seats and Restraints 68
- Lumbar Adjustment 69
- Thigh Support 69
- Reclining Seatbacks 70
- Seats and Restraints 3-9 71
- Heated Front Seats 72
- L or M to heat the driver 72
- Heated and Ventilated 73
- M to heat the seat or { to 73
- Rear Seats 74
- Seats and Restraints 3-13 75
- Heated Rear Seats 76
- L or M to heat the left or 76
- Pass-Through Door 76
- Safety Belts 77
- 3-16 Seats and Restraints 78
- Seats and Restraints 3-17 79
- 3-18 Seats and Restraints 80
- How to Wear Safety Belts 81
- Properly 81
- 3-20 Seats and Restraints 82
- Seats and Restraints 3-21 83
- 3-22 Seats and Restraints 84
- Seats and Restraints 3-23 85
- Lap-Shoulder Belt 86
- Seats and Restraints 3-25 87
- 3-26 Seats and Restraints 88
- Seats and Restraints 3-27 89
- Safety Belt Use During 90
- Pregnancy 90
- Safety Belt Extender 91
- Safety System Check 91
- Safety Belt Care 91
- Airbag System 92
- Seats and Restraints 3-31 93
- 3-32 Seats and Restraints 94
- Where Are the Airbags? 95
- When Should an Airbag 96
- Inflate? 96
- Seats and Restraints 3-35 97
- What Makes an Airbag 98
- How Does an Airbag 98
- Restrain? 98
- What Will You See After 99
- 3-38 Seats and Restraints 100
- Passenger Sensing 101
- 3-40 Seats and Restraints 102
- Seats and Restraints 3-41 103
- 3-42 Seats and Restraints 104
- Airbag-Equipped Vehicle 105
- Servicing the 105
- Adding Equipment to the 106
- Airbag System Check 107
- Replacing Airbag System 107
- Parts After a Crash 107
- Child Restraints 108
- Seats and Restraints 3-47 109
- Infants and Young 110
- Children 110
- Seats and Restraints 3-49 111
- 3-50 Seats and Restraints 112
- Child Restraint Systems 113
- 3-52 Seats and Restraints 114
- Where to Put the 115
- Restraint 115
- 3-54 Seats and Restraints 116
- Lower Anchors and 117
- Tethers for Children 117
- (LATCH System) 117
- 3-56 Seats and Restraints 118
- Seats and Restraints 3-57 119
- 3-58 Seats and Restraints 120
- Seats and Restraints 3-59 121
- 3-60 Seats and Restraints 122
- Seats and Restraints 3-61 123
- 3-62 Seats and Restraints 124
- Replacing LATCH System 125
- Securing Child Restraints 125
- (Rear Seat) 125
- 3-64 Seats and Restraints 126
- Seats and Restraints 3-65 127
- (Front Passenger Seat) 128
- Seats and Restraints 3-67 129
- 3-68 Seats and Restraints 130
- Seats and Restraints 3-69 131
- 3-70 Seats and Restraints 132
- Compartments 133
- Front Storage 134
- Armrest Storage 134
- Center Console Storage 134
- Additional Storage 135
- Features 135
- Cargo Tie-Downs 136
- Cargo Management 136
- Storage 4-5 137
- 4-6 Storage 138
- K with the arrow on the 139
- Q with the arrow on the 139
- 4-8 Storage 140
- Cargo Net 141
- Convenience Net 142
- Roof Rack System 143
- 4-12 Storage 144
- Instruments and 145
- Controls 145
- Instruments and Controls 5-3 147
- G, they will 148
- G (Rainsense Wipe Sensitivity 148
- G. Turn the 3 148
- G position 148
- Rear Window 149
- Wiper/Washer 149
- Z (Rear Wiper): Use for 149
- = (Rear Washer): Push the 149
- Headlamp Washer 150
- Clock (Analog Clock) 151
- Clock (Digital Clock) 151
- Power Outlets 152
- Cigarette Lighter 153
- Warning Lights 154
- Gauges, and 154
- Indicators 154
- Instrument Cluster 155
- Speedometer 156
- Odometer 156
- Tachometer 156
- Fuel Gauge 156
- Fuel Economy Gauge 157
- (3.0L Only) 157
- Turbo Gauge (2.8L Only) 158
- Engine Coolant 159
- Temperature Gauge 159
- Safety Belt Reminders 159
- 5-16 Instruments and Controls 160
- Airbag Readiness Light 161
- Passenger Airbag Status 161
- Indicator 161
- Charging System Light 162
- Malfunction 163
- Indicator Lamp 163
- 5-20 Instruments and Controls 164
- Instruments and Controls 5-21 165
- Brake System Warning 166
- Electric Parking Brake 166
- Antilock Brake System 167
- (ABS) Warning Light 167
- Traction Off Light 168
- StabiliTrak 168
- OFF Light 168
- Traction Control System 169
- (TCS)/StabiliTrak 169
- Tire Pressure Light 169
- Engine Oil Pressure Light 170
- Fuel Economy Light 171
- Low Fuel Warning Light 171
- Security Light 171
- High-Beam On Light 172
- Adaptive Forward 172
- Lighting (AFL) Light 172
- Front Fog Lamp Light 172
- Information Displays 173
- 5-30 Instruments and Controls 174
- Instruments and Controls 5-31 175
- 5-32 Instruments and Controls 176
- Instruments and Controls 5-33 177
- Vehicle Messages 178
- Compass Messages 179
- Cruise Control Messages 179
- Door Ajar Messages 179
- Engine Cooling System 180
- Messages 180
- Engine Oil Messages 181
- Engine Power Messages 181
- Fuel System Messages 182
- Key and Lock Messages 182
- Lamp Messages 182
- Object Detection System 183
- Ride Control System 183
- 5-40 Instruments and Controls 184
- Tire Messages 185
- Transmission Messages 185
- Personalization 186
- Instruments and Controls 5-43 187
- 5-44 Instruments and Controls 188
- Instruments and Controls 5-45 189
- 5-46 Instruments and Controls 190
- Instruments and Controls 5-47 191
- Universal Remote 192
- Instruments and Controls 5-49 193
- 5-50 Instruments and Controls 194
- Universal Remote System 195
- Operation 195
- 5-52 Instruments and Controls 196
- Lighting 197
- 6-2 Lighting 198
- Daytime Running 199
- Lamps (DRL) 199
- Lighting (AFL) 199
- Twilight Sentinel 200
- O to the parking 201
- Hazard Warning Flashers 201
- 201
- Turn and Lane-Change 202
- Front Fog Lamps 202
- Interior Lighting 203
- Lighting Features 204
- Lighting 6-9 205
- 6-10 Lighting 206
- Infotainment 207
- Theft-Deterrent Feature 208
- Infotainment System 7-3 209
- Y (CD Eject) 210
- Infotainment System 7-5 211
- Infotainment System 7-7 213
- 7-8 Infotainment System 214
- / button to delete 215
- / button to go 215
- / button 216
- AM-FM Radio 217
- 7-12 Infotainment System 218
- Infotainment System 7-13 219
- 7-14 Infotainment System 220
- Infotainment System 7-15 221
- 7-16 Infotainment System 222
- Infotainment System 7-17 223
- Radio Reception 224
- Audio Players 225
- 7-20 Infotainment System 226
- Infotainment System 7-21 227
- CD/DVD Player 228
- Infotainment System 7-23 229
- 7-24 Infotainment System 230
- Mass Storage 231
- Media (MEM) 231
- ( REC: Press to record music 232
- ( REC, then select “Record 232
- ( REC button while 232
- 7-28 Infotainment System 234
- Auxiliary Devices 235
- (Radio with CD) 235
- O knob to adjust the 235
- 7-30 Infotainment System 236
- Infotainment System 7-31 237
- 7-32 Infotainment System 238
- Infotainment System 7-33 239
- 7-34 Infotainment System 240
- Auxiliary Devices (Radio 241
- 7-36 Infotainment System 242
- Rear Seat 243
- 7-38 Infotainment System 244
- Infotainment System 7-39 245
- 7-40 Infotainment System 246
- Infotainment System 7-41 247
- 7-42 Infotainment System 248
- Infotainment System 7-43 249
- 7-44 Infotainment System 250
- } 10 (Double Digit Entries) 251
- 7-46 Infotainment System 252
- Infotainment System 7-47 253
- Y or MEM/CD/ 254
- Rear Seat Audio (RSA) 254
- X displays on the 254
- Infotainment System 7-49 255
- © or ¨ to make 256
- Bluetooth (Overview) 256
- $ i (End Call/Mute): Press to 257
- O knob during a 257
- Bluetooth (Infotainment 258
- Controls) 258
- Infotainment System 7-53 259
- 7-54 Infotainment System 260
- Infotainment System 7-55 261
- Bluetooth (Voice 262
- Recognition) 262
- Infotainment System 7-57 263
- 7-58 Infotainment System 264
- Infotainment System 7-59 265
- 7-60 Infotainment System 266
- Infotainment System 7-61 267
- 7-62 Infotainment System 268
- 8-2 Climate Controls 270
- Climate Controls 8-3 271
- = (Rear Window Defogger): 272
- Rear Climate Control System 273
- Air Vents 274
- Maintenance 274
- Climate Controls 8-7 275
- 8-8 Climate Controls 276
- Driving and 277
- Operating 277
- Driving Information 278
- Control of a Vehicle 279
- 9-4 Driving and Operating 280
- Steering 281
- Off-Road Recovery 282
- Loss of Control 282
- Driving on Wet Roads 283
- Highway Hypnosis 284
- Hill and Mountain Roads 284
- Winter Driving 285
- 9-10 Driving and Operating 286
- If the Vehicle is Stuck 287
- Vehicle Load Limits 288
- Driving and Operating 9-13 289
- 9-14 Driving and Operating 290
- Driving and Operating 9-15 291
- 9-16 Driving and Operating 292
- Starting and 293
- Adjustable Throttle and 294
- Brake Pedal 294
- Ignition Positions 294
- Driving and Operating 9-19 295
- Starting the Gasoline 296
- Driving and Operating 9-21 297
- Engine Heater 298
- Retained Accessory 298
- Power (RAP) 298
- Shifting Into Park 299
- Engine Exhaust 300
- Running the Vehicle 301
- While Parked 301
- Automatic 302
- Driving and Operating 9-27 303
- Manual Mode 304
- Fuel Economy Mode 305
- Drive Systems 306
- Parking Brake 307
- 9-32 Driving and Operating 308
- Brake Assist 309
- Ride Control Systems 310
- Driving and Operating 9-35 311
- 9-36 Driving and Operating 312
- Driving and Operating 9-37 313
- Cruise Control 314
- Driving and Operating 9-39 315
- Object Detection 316
- Driving and Operating 9-41 317
- 9-42 Driving and Operating 318
- 9-44 Driving and Operating 320
- Driving and Operating 9-45 321
- 9-46 Driving and Operating 322
- Driving and Operating 9-47 323
- Recommended Fuel 324
- Gasoline Specifications 324
- (U.S. and Canada Only) 324
- California Fuel 325
- Requirements 325
- Fuels in Foreign 325
- Countries 325
- Fuel Additives 325
- Driving and Operating 9-51 327
- Filling the Tank 328
- Filling a Portable Fuel 329
- Container 329
- General Towing 330
- Driving Characteristics 330
- Driving and Operating 9-55 331
- 9-56 Driving and Operating 332
- Driving and Operating 9-57 333
- Trailer Towing 334
- Driving and Operating 9-59 335
- 9-60 Driving and Operating 336
- Towing Equipment 337
- Conversions and 338
- Vehicle Care 339
- General Information 340
- Vehicle Care 10-3 341
- Vehicle Checks 342
- Vehicle Care 10-5 343
- Engine Compartment Overview 344
- Vehicle Care 10-7 345
- 10-8 Vehicle Care 346
- Vehicle Care 10-9 347
- Engine Cover 348
- Engine Oil 348
- Vehicle Care 10-11 349
- 10-12 Vehicle Care 350
- Vehicle Care 10-13 351
- Vehicle Care 10-15 353
- Automatic Transmission 354
- Engine Air Cleaner/Filter 354
- Vehicle Care 10-17 355
- 10-18 Vehicle Care 356
- Cooling System 357
- Vehicle Care 10-21 359
- 10-22 Vehicle Care 360
- Vehicle Care 10-23 361
- Engine Overheating 362
- Vehicle Care 10-25 363
- Power Steering Fluid 364
- Washer Fluid 364
- Vehicle Care 10-27 365
- Brake Fluid 366
- Vehicle Care 10-29 367
- All-Wheel Drive 368
- Starter Switch Check 369
- Shift Lock Control 369
- Function Check 369
- Ignition Transmission 370
- Lock Check 370
- Park Brake and P (Park) 370
- Mechanism Check 370
- Wiper Blade Replacement 371
- Headlamp Aiming 372
- Vehicle Care 10-35 373
- 10-36 Vehicle Care 374
- Vehicle Care 10-37 375
- Bulb Replacement 376
- Vehicle Care 10-39 377
- 10-40 Vehicle Care 378
- Vehicle Care 10-41 379
- 10-42 Vehicle Care 380
- Fog Lamps 381
- Turn Signal Lamps 381
- 10-44 Vehicle Care 382
- Back-Up Lamps 383
- License Plate Lamp 384
- Electrical System 385
- Fuses and Circuit 386
- Breakers 386
- Engine Compartment 386
- Fuse Block 386
- Vehicle Care 10-49 387
- 10-50 Vehicle Care 388
- Instrument Panel Fuse 389
- 10-52 Vehicle Care 390
- Rear Compartment Fuse 391
- 10-54 Vehicle Care 392
- Vehicle Care 10-55 393
- Wheels and Tires 394
- Tire Sidewall Labeling 395
- 10-58 Vehicle Care 396
- Tire Designations 397
- Tire Terminology and 398
- Definitions 398
- Vehicle Care 10-61 399
- 10-62 Vehicle Care 400
- Tire Pressure 401
- 10-64 Vehicle Care 402
- Tire Pressure for 403
- High-Speed Operation 403
- 10-66 Vehicle Care 404
- 10-68 Vehicle Care 406
- Vehicle Care 10-69 407
- 10-70 Vehicle Care 408
- Tire Inspection 409
- Tire Rotation 409
- When It Is Time for New 410
- Buying New Tires 411
- 10-74 Vehicle Care 412
- Different Size Tires and 413
- Uniform Tire Quality 414
- Vehicle Care 10-77 415
- Wheel Alignment and Tire 416
- Wheel Replacement 416
- Tire Chains 417
- If a Tire Goes Flat 417
- 10-80 Vehicle Care 418
- 10-82 Vehicle Care 420
- Vehicle Care 10-83 421
- 10-84 Vehicle Care 422
- Vehicle Care 10-85 423
- 10-86 Vehicle Care 424
- Vehicle Care 10-87 425
- 10-88 Vehicle Care 426
- Storing the Tire Sealant 427
- Tire Changing 427
- 10-90 Vehicle Care 428
- Vehicle Care 10-91 429
- 10-92 Vehicle Care 430
- Vehicle Care 10-93 431
- 10-94 Vehicle Care 432
- Vehicle Care 10-95 433
- Jump Starting 434
- Vehicle Care 10-97 435
- 10-98 Vehicle Care 436
- Vehicle Care 10-99 437
- 10-100 Vehicle Care 438
- Towing the Vehicle 439
- Recreational Vehicle 439
- 10-102 Vehicle Care 440
- Vehicle Care 10-103 441
- 10-104 Vehicle Care 442
- Appearance Care 443
- 10-106 Vehicle Care 444
- Vehicle Care 10-107 445
- 10-108 Vehicle Care 446
- Interior Care 447
- 10-110 Vehicle Care 448
- Vehicle Care 10-111 449
- Floor Mats 450
- Vehicle Care 10-113 451
- 10-114 Vehicle Care 452
- Service and 453
- Scheduled 454
- Service and Maintenance 11-3 455
- 11-4 Service and Maintenance 456
- Service and Maintenance 11-5 457
- 11-6 Service and Maintenance 458
- Service and Maintenance 11-7 459
- 11-8 Service and Maintenance 460
- Maintenance Replacement Parts 461
- Maintenance Records 462
- Service and Maintenance 11-11 463
- 11-12 Service and Maintenance 464
- Technical Data 465
- Vehicle Data 466
- Technical Data 12-3 467
- Engine Drive Belt Routing 468
- Customer 469
- 13-2 Customer Information 470
- Customer Satisfaction 471
- Procedure (Mexico) 471
- 13-4 Customer Information 472
- Customer Assistance 473
- Offices (U.S. and Canada) 473
- Offices (Mexico) 474
- Customer Assistance for 474
- Text Telephone (TTY) 474
- Users (U.S. and Canada) 474
- Online Owner Center 475
- GM Mobility 476
- Reimbursement Program 476
- (U.S. and Canada) 476
- Customer Information 13-9 477
- 13-10 Customer Information 478
- Customer Information 13-11 479
- 13-12 Customer Information 480
- Collision Damage Repair 481
- 13-14 Customer Information 482
- Customer Information 13-15 483
- Service Publications 484
- Ordering Information 484
- Reporting Safety 485
- Recording and 486
- Q button and 487
- Navigation System 487
- Radio Frequency 488
- Identification (RFID) 488
- Statement 488
- INDEX i-1 489
- INDEX i-3 491
- INDEX i-5 493
- Black plate (6,1) 494
- INDEX i-7 495
- Black plate (8,1) 496
- INDEX i-9 497
- Black plate (10,1) 498
- INDEX i-11 499
- Black plate (12,1) 500
- INDEX i-13 501
- Black plate (14,1) 502
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