Cadillac 2006 SRX User Manual download pdf (Page 425)

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STEP THREE: Both General Motors and your dealer are

committed to making sure you are completely satisﬁed

with your new vehicle. However, if you continue to remain

unsatisﬁed after following the procedure outlined in Steps

One and Two, you should ﬁle with the BBB Auto Line

Program to enforce any additional rights you may have.

Canadian owners refer to your Warranty and Owner

Assistance Information booklet for information on the

Canadian Motor Vehicle Arbitration Plan (CAMVAP).

The BBB Auto Line Program is an out of court program

administered by the Council of Better Business Bureaus

to settle automotive disputes regarding vehicle repairs or

the interpretation of the New Vehicle Limited Warranty.

Although you may be required to resort to this informal

dispute resolution program prior to ﬁling a court action,

use of the program is free of charge and your case will

generally be heard within 40 days. If you do not agree

with the decision given in your case, you may reject it and

proceed with any other venue for relief available to you.

You may contact the BBB Auto Line Program using

the toll-free telephone number or write them at the

following address:

BBB Auto Line Program

Council of Better Business Bureaus, Inc.

4200 Wilson Boulevard

Suite 800

Arlington, VA 22203-1838

Telephone: 1-800-955-5100

This program is available in all 50 states and the

District of Columbia. Eligibility is limited by vehicle age,

mileage and other factors. General Motors reserves

the right to change eligibility limitations and/or

discontinue its participation in this program.

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