Cadillac 1993 Eldorado Owner's Manual download pdf (Page 371)

GM PARTICIPATION IN BETTER BUSINESS BUREAU

MEDIATION/ARBITRATION PROGRAM*

Our

experience has shown that the Customer Satisfaction Procedure described earlier in

this

section has been very successful in achieving customer satisfaction.

you

have

discussed a concern with your Dealership management and have not

been

able

resolve

it,

let

know. Questions and concerns

are

resolved most efficiently if you

telephone or write directly

our

offices

described. However, if

you

have not been

substantially satisfied, Caddlac wants you

be aware of

GM's

voluntary participation

in ano-charge mediation/arbitration program called BBB

AUTO

LINE.

This

prograrn

is administered by the Council of Better Business Bureaus

through

local Better Business

Bureaus.

can resolve individual disputes involving vehicle repairs and the

interpretation of your New Vehicle Limited Warranty.

We prefer that you not resort to BBB

AUTO

LINE

until after a

final

decision is made

under the Customer Satisfaction Procedure. However, you may fide a claim at any time

by contacting your local Better Business Bureau (BBB)

calling the following

hour

toll-free number

obtain

the

telephone number of

your

nearest BBB office:

I-

1-800-955-5

100.

For further information about

filling

a claim, you may

also

write

to:

BBB

AUTO

LINE

Council of Better Business Bureaus

Suite

800

Arlington, Virginia

22203

4200

Wilson Boulevard

I--

order

file a claim, you will have to provide your name and address, the vehicle

identification number (VIN) of your vehicle, and a statement of the nature of your

complaint. BBB

staff

may

try

help resolve your dispute

through

mediation.

mediation

not successful, or if you do not wish

participate

mediation, eligible

customers may present their case

an impartial third party arbitrator

an informal

hearing. The arbitrator will render a decision in

your

case, which you may accept or

reject.

you accept a valid arbitrator decision, Cadillac will be bound by that decision

(

The entire dispute settlement process should ordinarily take about40 days from the time

you

file

your complaint to the time a decision is rendered (or

days if you did not first

contact your dealership or Cadillac).

believe

offers advantages over

courts

in most jurisdictions because it

fast,

free

charge, and informal (lawyers

are

not usually present, although you may retain one at

your expense

you choose). Arbitrators make decisions based on the principles of

fairness and equity. They arenotrequired to duplicate

the

functions of courts by strictly

applying state or federal law.

you wish to

court however, we

not require

that

you first file a claim with BBB

AUTO

LINE

unless state law provides otherwise.

Whatever your preference may

be,

remember that if you

are

unhappy with the results of

BBB

AUTO

LINE,

you can still

to court because an arbitrator's decision is binding

on Cadillac but not on you unless you accept it.

encourage you to use

this

program before or instead of resorting

the

courts.

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Cadillac 1993 Eldorado Owner's Manual Page 371

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Cadillac 1993 Eldorado Owner's Manual Page 371

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