Cadillac 2011 DTS User Manual download pdf (Page 439)

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Cadillac DTS Owner Manual - 2011

Scheduling Service Appointments

When the vehicle requires warranty service, contact the

dealer and request an appointment. By scheduling a

service appointment and advising the service consultant

of your transportation needs, the dealer can help

minimize your inconvenience.

If the vehicle cannot be scheduled into the service

department immediately, keep driving it until it can be

scheduled for service, unless, of course, the problem is

safety related. If it is, please call the dealership, let

them know this, and ask for instructions.

If the dealer requests you to bring the vehicle for

service, you are urged to do so as early in the work

day as possible to allow for the same-day repair.

Courtesy Transportation Program

To enhance your ownership experience, we and our

participating dealers are proud to offer Courtesy

Transportation, a customer support program for vehicles

with the Bumper-to-Bumper (Base Warranty Coverage

period in Canada), extended powertrain, and/or

hybrid‐specific warranties in both the U.S. and Canada.

Several Courtesy Transportation options are available

to assist in reducing inconvenience when warranty

repairs are required.

Courtesy Transportation is not a part of the New Vehicle

Limited Warranty. A separate booklet entitled “Warranty

and Owner Assistance Information” furnished with each

new vehicle provides detailed warranty coverage

information.

Transportation Options

Warranty service can generally be completed while

you wait. However, if you are unable to wait, GM helps

to minimize inconvenience by providing several

transportation options. Depending on the

circumstances, the dealer can offer one of

the following:

Shuttle Service

Shuttle service is the preferred means of offering

Courtesy Transportation. Dealers may provide shuttle

service to get you to your destination with minimal

interruption of your daily schedule. This includes

one‐way or round‐trip shuttle service within reasonable

time and distance parameters of the dealer's area.

Public Transportation or Fuel

Reimbursement

If the vehicle requires overnight warranty repairs, and

public transportation is used instead of the dealer's

shuttle service, the expense must be supported by

original receipts and can only be up to the maximum

amount allowed by GM for shuttle service. In addition,

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