Cadillac 2011 DTS User Manual download pdf (Page 438)

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Cadillac DTS Owner Manual - 2011

Customer Assistance and

Information

Customer Satisfaction Procedure

Your satisfaction and goodwill are important to your

dealer and to Cadillac. Normally, any concerns with the

sales transaction or the operation of the vehicle will be

resolved by the dealer's sales or service departments.

Sometimes, however, despite the best intentions of

all concerned, misunderstandings can occur. If your

concern has not been resolved to your satisfaction, the

following steps should be taken:

STEP ONE: Discuss your concern with a member of

dealership management. Normally, concerns can be

quickly resolved at that level. If the matter has already

been reviewed with the sales, service or parts manager,

contact the owner of the dealership or the general

manager.

STEP TWO: If after contacting a member of dealership

management, it appears your concern cannot be

resolved by the dealership without further help, in the

U.S., call the Cadillac Customer Assistance Center at

1‐800‐458‐8006. In Canada, call the Canadian Cadillac

Customer Communication Centre at 1-888-446-2000.

We encourage you to call the toll-free number in order

to give your inquiry prompt attention. Have the following

information available to give the Customer Assistance

representative:

Vehicle Identification Number (VIN). This is

available from the vehicle registration or title, or the

plate at the top left of the instrument panel and

visible through the windshield.

Dealership name and location.

Vehicle delivery date and present mileage.

When contacting Cadillac, remember that your concern

will likely be resolved at a dealer's facility. That is why

we suggest following Step One first.

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