Cadillac 2005 DeVille User Manual download pdf (Page 397)

Courtesy Transportation

Cadillac has always exempliﬁed quality and value in its

offering of motor vehicles. To enhance your ownership

experience, we and our participating dealers are

proud to offer Courtesy Transportation, a customer

support program for new vehicles.

The Courtesy Transportation program is offered to retail

purchase/lease customers in conjunction with the

Bumper-to-Bumper coverage provided by the New

Vehicle Limited Warranty. Several transportation options

are available when warranty repairs are required. This will

reduce your inconvenience during warranty repairs.

Scheduling Service Appointments

When your vehicle requires warranty service, you should

contact your dealer and request an appointment. By

scheduling a service appointment and advising

your service consultant of your transportation needs,

your dealer can help minimize your inconvenience.

If your vehicle cannot be scheduled into the service

department immediately, keep driving it until it can be

scheduled for service, unless, of course, the problem is

safety-related. If it is, please call your dealership, let

them know this, and ask for instructions.

If the dealer requests that you simply drop the vehicle

off for service, you are urged to do so as early in

the work day as possible to allow for same day repair.

Transportation Options

Warranty service can generally be completed while you

wait. However, if you are unable to wait Cadillac helps

minimize your inconvenience by providing several

transportation options. Depending on the circumstances,

your dealer can offer you one of the following:

Shuttle Service

Participating dealers can provide you with shuttle

service to get you to your destination with minimal

interruption of your daily schedule. This includes a one

way or round trip shuttle service to a destination up

to 10 miles from the dealership.

Public Transportation or Fuel

Reimbursement

If your vehicle requires overnight warranty repairs,

reimbursement of up to a ﬁve day maximum may be

available for the use of public transportation such as a

taxi or bus. In addition, should you arrange transportation

through a friend or relative, reimbursement for

reasonable fuel expenses of up to a ﬁve day maximum

may be available. Claim amounts should reﬂect actual

costs and be supported by original receipts.

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Cadillac 2005 DeVille User Manual Page 397

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